The Arizona State Board of Cosmetology complies with the Americans with Disabilities Act of 1990. In the event that you require special accommodations to attend a hearing or informal interview, please advise the Board no later than 72 hours prior to the hearing.
A.R.S. § 41-1010 does not bar the use of anonymous complaints. State Law requires you to provide your name. We do not have to disclose your name if we can show the disclosure will result in substantial harm to you, someone else, or the public.
The Arizona State Board of Cosmetology may still receive and act upon an anonymous complaint. Complainants may be advised that the agency will take their complaint even if they wish to remain anonymous.
PROCEDURES FOR FILING A COMPLAINT
WITH THE ARIZONA STATE BOARD OF COSMETOLOGY
This Board is charged with the administrations and enforcement of the COSMETOLOGY (A.R.S. §32-501 ET. Seq.). We investigate complaints involving unlawful acts including false advertising, deceptive statements, health, and sanitation regulations, employment of unlicensed persons for professional services, incompetence and/or malpractice. If you feel you have been the victim of any of the above or have information about a specific incident complete the online form or download and fill out the form and mail it to us.
If we can’t understand your complaint, we can’t help you. So, take a minute to ORGANIZE your information so that the details are clearly stated.
SOME TIPS ON PREPARING A WRITTEN COMPLAINT
1. First, make a separate list of the things you want to say. Try to separate your feelings from the facts.
2. Present the events in the order in which they happened, using dates whenever possible.
3. Enclose copies of documents such as contracts, letters, advertisements, sales slips, cancelled checks, warranties, medical diagnosis, letter(s) from witnesses (include contact number & address) or other documents that may support your complaint. Keep the originals for your files.
4. Remember that your complaint should describe the even or practice which was misleading to you. If possible, you should state why the practice was misleading.
5. Please complete the complaint form and return it to our office..
Our ability to assist you will depend upon your giving us a complete and detailed statement including any representations made to you Upon receipt of your complaint, we will determine if your complaint comes under our authority. If it does, we will take such action as is possible under our statutory authority. If your complaint does not fall under our authority, we will refer you to the appropriate agency.
BY SUBMITTING MEDICAL RECORDS TO THE BOARD AS PART OF THE COMPLAINT
YOU ARE AUTHORIZING THE BOARD TO DISCLOSE SUCH RECORDS TO THE LICENSEE AND/OR THE LICENSEE’S ATTORNEY SO THAT THEY MAY BEST RESPOND TO THE COMPLAINT.
Law prohibits us from giving you legal advice, legal opinion or action as your private attorney. If you have suffered or may suffer a significant monetary loss, you should contact a private attorney to discuss your legal rights and remedies. If you don’t have a private attorney, the County Bar Association’s Lawyer Referral service should be consulted or the local Legal Aid Society may be able to assist you.
NOTE: You must provide pertinent evidence (e.g. photos before & after, hair clippings, doctor findings, and additional professional service records, etc.)
Pursuant to A.R.S. §41-1010, "a person shall disclose their name during the course of reporting a complaint to any agency unless the release of the complainant's name may result in substantial harm to any person". If this is the case, please indicate that you would like to remain anonymous.
PLEASE BE AWARE THAT THE INFORMATION COLLECTED IS PUBLIC RECORD.